Support Throughout Ownership
Your experience continues after delivery. D.Time supports you with warranty service, technical repairs and guidance for your specific watch.
Five-year warranty
D.Time provides a five-year warranty. Contact us about the start date, applicable coverage and any costs for your watch and situation. This is D.Time after-sales service, not the original brand’s warranty.
A fault on receipt
Returns or exchanges apply within seven days if a fault is present on receipt. Contact D.Time to describe the issue and discuss the information needed and next steps.
Technical repair support
We support repairs for technical faults. Describe what you notice and ask us to assess the next step; repair support does not mean that every repair is free of charge.
After the warranty period
We continue to support repairs at cost after warranty. Contact D.Time with your watch details and the issue so the repair work and costs can be discussed.
Care for your specific configuration
Ask us for guidance on operation and care for your watch, including the crown, functions, strap or bracelet and materials. Confirm any water-resistance information for your exact watch before using it in water; a specification for the authentic reference does not establish the replica’s capability.
Contact us before sending a watch
For warranty or repair support, provide the model, order details if available and a description of the issue. Photos or video can help the conversation. Discuss the sending or receiving arrangements with D.Time before dispatch.